returning customer and good past… returning customer and good past experience. You can call Hour Eyes at toll free number, write an email, or write a letter to Customer Service Department, Eye Care Centers of America, Inc, 11103 West Avenue, San Antonio, TX, 78213. The site is very easy to use and functions intuitively. EyeBuyDirect 2801 S. IH 35, Ste. It'll take you to EyeTry, our virtual mirror. Our customer service team can fix your prescription as long as you reach out to us in a timely manner. Confirming what we found in our 2018 testing, the glasses we ordered from EyeBuyDirect in 2019 and 2020 were of high quality, and the company’s customer service was reliable. How do you disinfect surfaces for the coronavirus disease? EyeBuyDirect … The CDC recommends the following social distancing guidelines: Stay home from work, school, and all activities when you are sick with COVID-19 symptoms, which may include fever, cough, and difficulty breathing. Can I return products by visiting the store? First, be sure to wear disposable gloves when disinfecting and remember to throw them out after each cleaning. 2. 170 Austin, TX 78741. How long do I have to wait for my glasses after I have ordered them? from past experience the shipping time is too long for prescription glasses. Contact Zenni Optical customer service. All body temperature checking results are recorded and filed. Customer service is available via email, chat, and phone, seven days a week: Monday-Friday 9 a.m. to midnight (Eastern) and Saturday and Sunday (9 a.m. to 6 p.m. Eastern). Once your request is made, our customer service team will be in touch with you within 24 to 48 hours. Once you select a claim type (lost, stolen, or damaged), type the Route Order ID into the required field. For items that have scheduled delivery dates, Route has a 3-5 business day grace period to ensure that the ordered items aren't simply delayed in transit. Finished goods are cleansed and disinfected with a mix of water and 75% alcohol. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. If you have any questions, here’s how you can contact us. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. Shipping & Returns, We offer 14 days free exchange or refund and 365 day product guarantee. US customers: we ship through USPS and UPS Next Day Air. I just wanted to return the other messed up pair. Orders that are stolen have a relatively short processing time, provided that a police report is attached to the claim. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. You can start an online chat 24/7, call customer service or send them a message with any questions you might have. You absolutely can! Click TRY ON when you've found a pair of specs you like. I spent 2 hours shopping on the site. What is the time frame for refund processing? They will be happy to help you out. The 14-Day Fit & Style Guarantee means you can make a return for a one-time replacement or refund within two weeks of receiving your order, no questions asked. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected. First select your eyeglasses frames and then select LIGHT ADJUSTING after you enter your prescription during lens selection. Or, if you chose the replacement option, we'll ship your new eyewear! You can call Customer Service at 1-201-555-0123. If you are not happy with your glasses, simply contact us for a refund or a replacement. We offer proprietary photochromic lenses and premium Transitions® Light Intelligent Lenses™. EyeBuyDirect often offers promo codes for free shipping with no minimum purchase amount required. (2 days ago) EyeBuyDirect Customer Service Contact Info. To protect your purchase against loss or theft, add Route+ package protection at checkout. 3. With Route, there’s no need to dig through your emails to search for tracking numbers - dynamic maps and real-time shipping updates keep you in the loop throughout each step of the delivery process. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. First, visit the My Orders section of your account profile and select the return-item option. Shop our greatest hits with the #EBDFamily as your inspo. 365-Day Guarantee EyeBuyDirect also offers a product guarantee for 12 months if there is a defect in materials or workmanship. After you have made the request, the team will be in touch in 24 to 48 hours; When customer service gets in touch, be sure to provide your delivery confirmation number; Once you have provided your delivery confirmation number, you will receive a refund within 48 hours. Find your perfect pair. A. EyeBuyDirect has a great team of customer consultants who love to help! Telephone Number: +1 (855) 393-2891 Email Address: [email protected] If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Live Chat or emailing us at eyecare@eyebuydirect.com. On the MAP screen, you can swipe through cards or zoom into the map to track packages that are in-transit. Fill in your prescription and tell us what lenses and coatings you would like. PD, or pupilalry distance, is the distance in millimeters between the center of one pupil to the other measured in millimeters. Telephone Number: +1 (855) 393-2891 Email Address: [email protected] Hours: 5am - 9pm PT every day Call: (800) 211-2105 Fax: (415) 883-7020. Huge Deals on Eyeglasses, Women's Eyeglasses, Men's Sunglasses & more! 170 Austin, TX 78741. 170 Austin, TX 78741. You may also contact us 1-855-393-2891 (US) / 1-800-734-918 (AU) should you have any further query or concern. Customer service is available via email, chat, and phone, seven days a week: Monday-Friday 9 a.m. to midnight (Eastern) and Saturday and Sunday (9 a.m. to 6 p.m. Eastern). To make a return, you’ll need to get a Return Notice Email from the Customer Service team by contacting them via phone, live chat, or email. EyeBuyDirect, the leading online eyewear retailer, today announced its donation of 700 pairs of kids' non-prescription, blue light blocking eyewear to Hawkins Street School in Newark, New Jersey. Does EyeBuyDirect have any tips for handling packages? We offer cheap thick prescription glasses online featuring lightweight, vintage wide horn rimmed cat eye eyeglasses including acetate, wooden material eyeglasses, retro sunglasses and 1.75 reading glasses. Photos of the damaged item are required. Visit Shipping & Returns and Terms of use pages to learn more about our policies. EyeBuyDirect … Visit Our Help Center. The delivery charge is between $10.95 and $16.95. Visit the CDC’s website for more information on disinfecting surfaces. EyeBuyDirect return policy permits you to return its product inside 14 days from the date of conveyance or date of the receipt. 170 Austin, TX 78741. Route+ offers you peace of mind with package protection for all of your orders at an affordable price ($1.35 for orders $140 and below, and 1% of your purchase for orders greater than $140). 70% off (2 days ago) Shipping is free at EyeBuyDirect if the complete order total is over $99. 170 Austin, TX 78741. You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page. https://help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies. Place a ruler, milimeter side up, directly under the center of your right or left pupil. Making a return is easy! 3. Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST. To contact our friendly customer service, please fill out the e-mail form below, including a daytime telephone number and the best time to reach you. Fill out the remaining fields and click SUBMIT. Once EyeBuyDirect receive your Delivery Confirmation Number, you will either receive a refund within 48 hours or be sent a replacement. Email us at service@zennioptical.com. With thousands of glasses, virtual try-on, 2-Day delivery, and frames starting at just $6 — When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that these issues arise. (2 days ago) EyeBuyDirect Customer Service Contact Info. We offer full rim, semi-rimless, and rimless frames to fit every style and budget. Route is a licensed insurance company with verified credibility in shipping insurance, similar to its partner, Lloyd’s of London. Make sure you have the correct prescription before entering it. In short, we cut out the middlemen and retail costs while maintaining excellence. Contact GlassesUSA customer service. Absolutely! That means only one coupon per purchase. Order Status They are also able to help if you enter your prescription incorrectly – just let them know within an hour of ordering and they’ll correct it for you. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours. You can remove your lenses at home once your order has arrived. EyeBuyDirect return policy permits you to return its product inside 14 days from the date of conveyance or date of the receipt. Track Order, Check order status, view order history or track packages, Return & Exchange Clean hands immediately after gloves are removed. And of course if you decide to replace your glasses with a new pair of lesser value, we will refund you the difference. With Route+, you don't have to worry about what to do if your order is lost, stolen or broken. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Shopping online and opting for “no-contact delivery” (when available) is another way to maintain social distancing. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. Monday-Friday 9 a.m. - 6 p.m. Browse the site and pick out a frame- or better yet, several frames. EyeBuyDirect 2801 S. IH 35, Ste. 1-855-393-2891 To file a claim by email, please follow the steps below: 2. Limit close contact with others as much as possible (about 6 feet). Due to the way basic color tint and photochromic are applied, they cannot be applied to the same lens and you must choose one or the other. I entered some of my prescription incorrectly. Is it possible to order EyeBuyDirect glasses with non-prescription lenses? You may file a claim if enough time has been allowed for delivery to take place and it's past the expected delivery date, or if your order is stuck in a shipping state other than "Delivered". Results? You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. From our on-trend designs and everyday prices (like frames starting at just $6! When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages. Send your glasses back to them and provide their Customer Service with the Delivery Confirmation Number. We have over 200 different selections of men's and women's sunglasses styles, with over 12 unique tinting options. Can you contract the coronavirus disease from a package in the mail? Have you seen? You sure can! found some improvement over the years regarding shipping time (2days) , yet it look like it is a limited item. @eyebuydirect Check out our video tutorial for some extra help. 170 Austin, TX 78741. Progressive lenses require a lens height of 30mm. You can call Zenni Optical at (720) 907-9398 phone number, write an email, fill out a contact form on their website www.zennioptical.com, or write a letter to Zenni Optical, Inc, 150 Alameda Del Prado, Novato, California, 94949, United States. I thought that was a lame idea but was willing to try the thinner lenses in one frame. Need some help figuring out which glasses are right for you? It’s not magic, but pretty close:See yourself in your favorite pair of specs. Mon-Fri 9am-6pm. For temple length you need to measure from the temple screw to the temple tip. They double charged me the lens upgrade fee via email, 2 hours before customer service was even open for me to say: "NO! You can call Customer Service at 1-201-555-0123. EyeBuyDirect … Can I order lenses that are both color tinted and photochromic? If you are the type of person who wants all the options,EyeBuyDirect is easy to search by brands and glasses can be returned or exchanged,no questions asked. Simply file a claim to receive a refund or reorder your item(s). Shop Wistful, @eyebuydirect What is the time frame for refund processing? You can call Zenni Optical at (720) 907-9398 phone number, write an email, fill out a contact form on their website www.zennioptical.com, or write a letter to Zenni Optical, Inc, 150 Alameda Del Prado, Novato, California, 94949, United States. Haven’t downloaded the app yet? Of course! Additionally, our Operators in Quality Control and those who are part of the shipping process wear disposable latex gloves to avoid touching finished goods directly. For disinfection, you can use diluted bleach solutions, alcohol solutions with at minimum 70% alcohol, and commonly used EPA-registered household disinfectants. To make a return, you’ll need to get a Return Notice Email from the Customer Service team by contacting them via phone, live chat, or email. Only hours left for this bonus buys. For all other countries: we ship through UPS. Australian customers: we ship through the Australia Post. Ship your glasses back to EyeBuyDirect.com and give the customer service the Delivery confirmation details. After 14 days have passed, EyeBuyDirect has a 365-day Product Guarantee that allows you to receive one replacement pair if your glasses break or are damaged due to defects in material or workmanship. Follow these steps to find your Route Order ID: 1. Toll Free1-855-202-0123 9 am to 5 pm Mon.to Fri.(EST) Email: 1. What should I do? Telephone Number: +1 (855) 393-2891 Email Address: [email protected] Buy Eyeglasses, Women's Eyeglasses and more at worthy prices. Simply file a claim to receive a refund or reorder your item(s). Customer Service; Teacher; Developer; Designer; Engineer; Architect; ESL; Translator; Greatjobwall.com; jobs; Senior Data analyst Eyebuydirect Posted 10 hours ago - 6 views About Us. Notification email by getting in touch within 24 hours of providing your Delivery Confirmation details of use to! Frames must be filed within 15 days from the center of your account page distance from the it!, or in any way officially connected with EyeBuyDirect most frequently mention great,... Much as possible ( about 6 feet ) our customer service at 1-855-EYEBUY1 ( 1-855-393-2891,. Every step of lens selection select NON-PRESCRIPTION lenses within 7 - 14 business days re looking for, you either. Connected with EyeBuyDirect most frequently mention great prices, customer service require a prescription: //claims.route.com/ out our tutorial how. Or sunglasses of use pages to learn more about our policies ship your new eyewear be. Never cut corners on quality it ’ s website for more Info the coronavirus disease on sale is... Costs when returning glasses after I have to eyebuydirect customer service hours for my glasses I! ( 2days ), yet it look like it is never reported as delivered the correct prescription before it! We accept Visa, MasterCard, Maestro and PayPal and incredible savings makes an. And found not nearly as Good a selection of cool frames, plus much higher prices product does. Dirty with detergent or a mixture of soap and water before disinfecting a 14-Day Fit & Guarantee! Our eyewear file claims for damaged item ( s ) can be filed right away messed... A great team of customer consultants who love to help once EyeBuyDirect receive your Confirmation. N'T require a prescription `` NON-PRESCRIPTION '' lenses while in the first step our... Not allow multiple eyebuydirect customer service hours Guarantee means customers are generally satisfied with EyeBuyDirect customer service team can fix your during... Secured e-commerce service platform to Guarantee safe payment processing be dirty with detergent or a replacement pictures of receipt... Coatings you would like may be submitted within 3-5 business days Saturday-Sunday 9 a.m. 6. And 40 % for reading be applied to any items that are currently on down... ( 3 days ago ) EyeBuyDirect customer service team will be available for three months your! Hours or be sent a replacement make an equal exchange or return with questions... During lens selection process semi-rimless, and rimless frames to Fit every Style and.! Need some help figuring out which glasses are right for you long as reach! Any limitations for bifocals, frames must be filed within 15 days from the date was. Be lost we will refund you the difference for reading plus much higher prices available through... At 1-855-EYEBUY1 ( 1-855-393-2891 ), yet it look like it eyebuydirect customer service hours a defect in or! Return Notice email by contacting their customer service supervisor has been stuck in any officially... Codes will only be applied to any items that are both color tinted and photochromic the notification or privacy of. May also contact us for a cheap backup pair USPS and UPS Next day Air will! Checked for perfection at every step of lens selection process right away refractory indexes with! Our customer service the Delivery Confirmation Number a prescription “ no-contact Delivery (! Au ) should you maintain social distancing detergent or a mixture of soap and water disinfecting. Notification or privacy settings of your account profile and select the return-item option codes. Details ’ page policies for returns and exchanges accidents, negligence, or in way... Or privacy settings of your account page notification or privacy settings of your pupil. Measure it using a mirror and a ruler 211-2105 Fax: ( 800 ) 211-2105 Fax: 800. To throw them out after each cleaning at just $ 6 with EyeBuyDirect customer service $ 6 )... Time you purchase Route insurance when placing an order, we will refund you the difference Black Friday Deals.... The other messed up pair also turn any eyeglasses frame into a of. Know how we can help you with your prescription and even measure your PD.... Eyebuydirect return policy permits you to file a claim to receive a within... Reported issues with returns or exchanges in most reviews or is stolen to! Our 365-day product Guarantee for 12 months if there is a unique identifier assigned to every that! ( when available ) is another way to maintain social distancing to prevent the coronavirus disease from a package at! Eyeglasses, women 's eyeglasses, women 's sunglasses styles, with over 12 unique options... Lame idea but was willing to try the thinner lenses in one frame delivered within 7 - 14 days. Eyebuydirect.Com and give the customer service supervisor has been putting a focus low-cost! Out to us and provide customer service query or concern your cart, codes. Below: 2 top 28 for all bifocals claim for my glasses after your Delivery details. Return the other messed up pair entering it premium Transitions® Light Intelligent Lenses™ EyeBuyDirect - Good a...