I asked again, to no avail. Then I tapped on settings. A funnel has a single pipe through which all that water must flow, while a colander has dozens. If it blinks red for a few seconds and goes to Off a. This simple action may restore Alexa control to your Smart Device. The best thing about Alexa is that she can integrate devices from a slew of different manufacturers into scenes and groups, for easy, single word control. To deregister and reset your Amazon Smart Plug: Press and hold the button on the device for 12 seconds. to determine if the connectivity issue is resolved. If Alexa is still having connectivity issues, it's time to reboot your modem and router. The first thing to do when Alexa stops recognizing a Smart Device she previously controlled is to re-run discovery. Last week, I was working away when dusk began to fall. But if the wonky device tends to vary on a day to day basis, your weak link is most likely your router. IMPORTANT: If you are using Bluetooth Lights, one of your other connected C by GE devices must be a C by GE Wi-Fi device in order to enable Alexa control. I tapped on "Star," and saw Alexa app control had been restored. Ensure your Alexa app is up to date. But there are some general steps to follow for troubleshooting any Alexa controlled Smart device. Pressing this reset button effectively reboots the Smart Plug. Restart your device first to see if it resolves the problem. To get started, make sure your Tapo device is set up and online. 1. Unsubscribe at any time. You may use the power button on the top to reboot Alexa, however, I often find it easier to yank the power adapter, wait about 30 seconds, and then plug it back in. Follow the same steps for the Echo Show 5 . The Alexa ecosystem ties together devices from a plethora of different manufacturers to make control a breeze, be it via voice command or the Alexa app. The Leviton app turns it on/off fine. About 70% of the time, when I say "Alexa, change TV to Channel whatever," Alexa changes the channel, and then reports "The Harmony Hub is not responding," even though it did, and she completed the command perfectly. Amazon Smart Plug Hard Reset. Then, re-run discovery. If it doesn't, the next step is to reboot the malfunctioning Alexa device. Next, I told Alexa to turn on Bertha. (This is way over-simplified, for purposes of this discussion.). Sometimes, upgrading your equipment can put an end to random device dropping. As such, she reads and shares a plethora of tech-related information, tips, and tricks. The pairing process is pretty simple and you just need to open the app on your phone and scroll to devices. This is my first Leviton smart device. My Hue and my Echo had stopped communicating with each other. You just need to select the device to check if it is paired. In a pinch, you can use a funnel to drain your spaghetti, but it's not efficient, and you'll probably lose a noodle or two along the way. Once you have tried all the above-listed methods, there is not much that you can do and you will have to revert to some old-school troubleshooting techniques. Next, I opened the skills section of the Alexa app. Then wait another 3-5 minutes before switching on your router. And this issue has gotten worse since they upgraded Alexa's Fire TV control abilities. controlling from an outside wi-fi network.) She started this blog and the associated Facebook Page in response to requests for a place this info can be aggregated. In other words, the generic Smart Devices tend to be bandwidth hogs, which is a definite negative if your network is already strained. But it is something I have learned to live with. The cheaper the plug, the worse the app, and the generic plugs tend to require more background data than the name brands. Select your Wi-Fi network and enter the network password (if needed). So the next step in troubleshooting was to open the Alexa app. From there, select Device Options, and then Reset to Factory Defaults, but retain Smart Home Device Connections. Also, even if you are seeing that the device is paired, you can try re-pairing the device by disconnecting it once and pairing it again. Then, re-run Device Discovery. If Alexa fails to connect after rebooting your modem and router, try rebooting the Alexa device again. The first thing to do when Alexa stops recognizing a Smart Device she previously controlled is to re-run discovery. The instructions may vary depending on your device, but they should be roughly the same. Tap it again to re-enable. If its app can control the Smart Device, but Alexa cannot, it's time to troubleshoot using Alexa. Awesome Inc. theme. A colander disperses the water much more efficiently. I have this annoying issue with Alexa, my TV, and my Harmony Hub. Hue Bulbs, and other Smart Devices using the Zigbee protocol, act as their own repeaters. If you have a combined router/modem, you can basically configure it to act as a modem only, and add a more robust router into the equation. Here you will find the option to perform a factory reset and once you click on that, it might take some time for your device to perform the reset and reboot on its own. Order is paramount here. Release the button once you see the red LED light. Give a voice prompt to Alexa by saying, “Alexa, discover my devices.” Power cycle your C by GE Plug by unplugging for 30 seconds, then plugging back in If your C by GE Plug is not displaying in the Alexa app, disable the C by GE skill, then enable it again. When Hue updates its app, it will also update the software for the individual bulbs. You should once again be able to control your plug with your voice. Make sure the app can still control the device. If you don't see your Wi-Fi network, scroll down and select Add a Network (for hidden networks) or Rescan. So I asked Alexa to "Turn on Star," and she responded "Your Hue Lights are not responding." Reboot your mobile device, restart the Alexa app, and see if you can control your device from there. Go to Alexa app > Devices icon in the button right > Plugs – Look for plugs (Most likely to be named as First Plug or Second Plug) If your wi-fi is down, Alexa will not be able to control anything. If the bulb is still under warranty, contact Phillips. A blue LED blinks when reset is complete. I’ve disabled the switch in Alexa and re-enabled it a couple of times. Download and install any software updates available for your devices. Some generic Smart Outlets are just junk. Likewise, a more robust router has more than one pipe through which data can flow, and it disperses the bits and bytes much more efficiently. Plug the Amazon Smart Plug into a power outlet. The many pipes help to ensure that data flows better and nothing clogs the pipes or gets lost in the process. Tap the Discover Devices Button to Continue with How to Connect Gosund Mini Smart Plug to Alexa. Still, like the Echo, few Smart Outlets are error free. Often, these generic outlets claim compatibility with a few different Smart Control apps, and trying to pair the device with a different control app may solve your connectivity issues. Like with most electronic devices, rebooting can clear about 80% of issues. Please refer to Smart plug/Switch or Smart Bulb to setup the Kasa device. If you open the Hue App and find it is not controlling your bulbs either, go to the Settings section (gear icon) and tap on Software Update. If all is well, Alexa will respond "Yes, I am connected.". If that fails, try updating the wi-fi settings: This should get your Echo Device working again. The downside to this is having at least a half-dozen different apps on my phone, with each manufacturer providing its own app. (power on/off 3x, readd device in wyze app), then relinking and rediscovering in Alexa. Tap on the three lines in the upper left-hand corner. If you are constantly needing to troubleshoot your Smart Devices, chances are there is an equipment issue somewhere. So long as it is not a regular occurrence, you probably do not need to replace or relocate the plug. EVERY Smart Outlet has a manual switch on the outlet itself. ), © Laurel S Nevans. If your smart plug has a red blinking light. Begin with the physical part, i.e. However, Star is a hanging lamp, with the on/off switch physically located behind a heavy piece of furniture. Also, if you have tried restarting your device and it is still not responding, you will need to revert to perform a reset to have the problem solved for good. I then tried toggling the lamp on and off via voice, and it worked. Again, if you cannot locate the on/off switch, you can yank the power adapter out or simply unplug and re-plug the device. Alexa says it’s unresponsive. So if Alexa seems as if she's glitching, don't automatically go into troubleshooting mode. Some devices will work with local wi-fi only; other devices turn into Dumb Devices whenever the Internet goes down. The first thing to check is user error. A Smart Home should be trouble free more often than it is in need of troubleshooting. Many outside factors can cause temporary wi-fi interference, causing Alexa control to temporarily fail. Go to the "Skills" section of the Alexa app. If she doesn't, reboot her and follow the troubleshooting steps outlined above. Is there an issue with the integration? A lot of customers ask how to connect the smart wifi plugs with Amazon Alexa. In other words, Alexa is not always a reliable reporter. When it comes to Hue Lights, Alexa should be able to control them all, or she should be able to control none. An unplugged Echo or internet outage might be the reason Alexa's ignoring you. (We will also share tech-related contests and giveaways, as well as a few product reviews. Alexa won’t turn on/off the light so I checked the app and it says “Device is unresponsive” Did I miss a step? Despite the fact my Dot is the closest device to my router, it seems to experience connectivity problems more often than my other Alexa-enabled devices. This certified Amazon Smart Home Skill allows users to control their openHAB powered smart … Alexa is one of the best smart home devices out there that you can get your hands on. The minis usually have a square button on the end of the plug, while the larger ones usually have a button by the status light. You can now find smart and automated devices for most household appliances, including smart lights, smart plugs, smart thermostats, smart speakers, and so much more. Just long-press the power button or disconnect it from the power chord. My smart plug stopped responding on Alexa. Alexa with some incompatible device and having some issues, 3 Issues That May Caused Why Alexa Blue Light Spinning (Answered), 2 Ways To Fix Alexa Problem Entering Pairing Mode, 3 Ways To Fix Alexa Not Discovering Harmony Hub. Remote control is much more difficult when you have to open 10 different apps to do what you want. You should press this button a few times. And the nice thing is you can say "Alexa, are you connected to the Internet?" As a last resort, you can try disabling the skill and deleting the device from the Alexa app. My whole reason for using a Hue Bulb in Star is because the manual switch is almost impossible to reach. I reinstalled the Alexa app on them and reaquired the skill, Alexa discovered the devices initially but then when I tried to activate them Alexa said it couldn't find them. About 90% of Hue Light issues occur because someone manually shut a light switch off. Just got my first smart light which works with Phillips Hue. Voice control was working again with all my Hue Bulbs. We moved so I had to change wifi. Other times, I ask Alexa to issue a Harmony Hub command, and she says "Okay," but nothing happens. If a no-name plug keeps dropping wi-fi, and you do not like to constantly troubleshoot, it may be time to invest in a better Smart Plug. The good news is that you will not have to worry much about the issue as you can fix it easily with some simple troubleshooting steps. While holding the button, plug … She will not set new alarms or timers either, but timers and alarms set prior to the outage will continue to function. If you can control the device through its own app, but not through Alexa, then you will need to troubleshoot the pairing. I Can't See ANY Comment Sections in Firefox ... Alexa Says My Device is Not Responding: What Do I Do? Reopen the Alexa app, go back to skills, bring up the Hue Skill, and tap on "Enable Skill." I entered "Hue" in the search box to avoid having to scroll through all of my activated skills, then tapped on "Hue." Sometimes, connectivity issues are caused by a blip in the wi-fi. as well as with Alexa control. Make sure everyone in your household uses Alexa to control your smart plug-connected devices If your smart plug-connected devices aren’t responding to commands, it’s probably because someone in your household manually turned them off. Close the app. This may fix the connectivity issues with that single bulb. 7. They offer the perfect response time, speech recognition, and a smart solution for any and all the needs that you might have to make your living experience more convenient. When the message comes up you can not see the current state of the device. Our Wi-Fi devices include the Smart Plug, Direct Connect Lights, Smart Switch or C-Reach. So the second time I disabled/renabled the skills I chose the second “Home” option in the list and now all my devices work as expected. Tap on Skills & Games. Here we take Tapo camera as an example. Great post. There is a very brief explanation of the hard reset or factory reset of the Amazon Smart Plug on the official Amazon support website. Powered by, Find us on Facebook (facebook.com/techlaurels), TechLaurels: Laurel Nevans' Computer Services Blog. Did you find any problem with virtual devices? See if you can control the device using the Alexa app. However, quality Smart Plugs can also glitch. Be aware that sometimes Alexa reports a device is not responding when it really is. That is why the first thing to do is wait 30 seconds, and then issue the voice command again. So I knew "user error" was not the problem here. See if you can control the outlet using the app. Each press should cycle the attached appliance/light on and off. I checked to see if my account was still linked. :D) The Mods are reviewing it, to keep those types away! The easiest way to do this is by saying "Alexa, discover my devices." Don't Miss Out On Latest Home Automation Product Updates. Today, we're going to look at troubleshooting errors with Alexa and your Smart Home Devices. Once added, you can use simple voice commands to control Tapo smart plug and smart bulb, or stream your Tapo camera videos to Amazon Echo Show or Fire TV. That way, I do not inadvertently turn off the microphone by mistake. It will automatically connect to your network thanks to the information it receives from your Echo, through the cloud. If your outlet has an associated skill, check to see that your account is still linked. Still no joy. The more devices you connect, the more likely it is that your set-up has exceeded your ISP-issued box's capabilities. Is It Possible to Have Multiple Spotify Accounts on Alexa? Don't always believe Alexa when she says a device is not responding. Make sure the Echo's microphone is turned on. How to Connect a Smart Plug to your Alexa. Ring Keypad Power Save Mode For Battery-Saving, 5 Ways To Fix Alexa Could Not Set Your Address, 3 Ways To Fix Ring Doorbell Not Ringing Inside House, 5 Ways To Fix Ring Doorbell Keeps Ringing, 3 Ways To Fix Ring Doorbell Flashing Blue While Charging, Hassbian Vs Hass.io (Differences Between Hassbian And Hass.io). Disconnect your smart home device using the Disable option for your device in the Alexa app. It may work on the 2nd or 3rd try with no further tinkering on your part. (Unless you are a sunglasses or work at home spammer, in which case, your comment will be promptly deleted. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. If you've updated your Hue App and you are still having issues with that bulb, try deleting the bulb from within the Hue App, and then re-adding it. The easiest way to do this is by saying "Alexa, discover my devices." Updating your Hue software can fix connectivity issues with the Hue App. The steps are almost the same as the ones we took to troubleshoot the Hue Lights - Alexa pairing. Apps like Yonami and IFTTT can also help. I only see this type of behavior with my other Smart Devices about 2% of the time. Other times, she seems to think she completed a command, but nothing happens. Even a $50 router can substantially increase the number of devices that you can have actively connected to your Internet. A user generally discovers the Echo or Dot has lost connectivity when they issue a command, and Alexa responds with "I'm having trouble connecting to the Internet right now." I say "Alexa, turn on Wemo," and then I manually turn the switch on the lamp. Smart Home devices are fantastic, when they are working properly. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. She again told me "Your Hue Lights are not responding." Smart Plugs . If it's a single device that always needs troubleshooting, chances are the issue is with that device. Be mindful that performing a reset will wipe any data or settings that you have modified and it should be the last troubleshooting step for you to give a try. If your device is not compatible, you will need to switch to a device that is compatible with Alexa. So if you ask Alexa to turn on a light, and she responds "Okay" but the light does not come on, try manually switching it on and off until the light illuminates. If she replies negatively, you know you need to either reboot Alexa or your  Internet box. Tap the slider until it turns off and shows "Disabled." Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. Next, tap on "Edit." @AnimeshBote I am using a sort of virtual devices, too. So if Alexa fails to turn on a single light via voice, try asking her to turn on a different Hue Light. Then re-run device discovery, and see if you've regained your ability to control the plug through the Alexa app. Your feedback is valued! Why Does Alexa Come On In The Middle Of The Night? Often, toggling a Smart Device on and off using the app is enough to restore Alexa voice control. I find often, if I wait a few seconds and reissue my command, the connectivity issue resolves itself. 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