Score 0. I have spent a lot of money on a whole house of … What is the solution to this problem? The first thing to check for is whether or not the problematic bulbs are powered on. Cant find a model # 2 years. Cancel. How to Reset Alexa. Once the ring turns yellowish orange, launch the Alexa app that you just installed on your phone. All my lights turn on and off manually and using the Hue app. Alexa is not working for me. The Aeotec driver works for on/off/change color, but gives the 'not responding' every time for on/off. Yes No. The lights work fine via WiFi on the native Govee app. Check your internet connection to be sure it's working properly. Tap on Disable. Make sure you are using the original adapter that came with the Amazon Alexa or pick up a replacement from Amazon over here. That means the device microphone is disconnected and Alexa is not listening. It sounds obvious, but sometimes you can flip the switch off without even thinking about it, and all of a sudden you have a problem. That means the device microphone is disconnected and Alexa is not listening. Try reboot the device and re-discover on Alexa. 03/08/2017 by George A. Wireless connection could have been lost. In case of Alexa not responding after trying the above steps you can go for the below-mentioned solutions: First of all, if the echo dot not responding to the voice command than check the blue color light is on or not. You do not need to specify the group by … Alexa troubleshooting isn't always easy, particularly because a system that's supposed to be smart gives half of its feedback in the form of a baffling coloured light or obtuse voice responses. Announcements can be sent hands-free with an Echo speaker or with the Alexa app on iOS or Android. My alexa has a red light on and is not responding to me. To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. Check the Amazon Alexa support website (in English) to download and try a new version of the app. Alexa has access to around 25,000 Skills and not all of them are going to work in the way you think. I also have Alexa working great with SmartThings. Why does the device’s status Show “Offline” on Alexa? If your Amazon smart plug is not responding, make sure the outlet it’s plugged into has power. Your Echo works almost perfectly, but no matter what it's doing, the light ring at the top won't turn on. Press it again to enable your microphone. Go to Alexa settings and make sure that “do not disturb” is turned off. On Echo devices with a camera, a red light bar means that your video will not be shared. xQuestx3 May 24, 2019, 9:35am #7 Spinning cyan. It will light up and the ring will turn blue for a minute or two. Orange light (status) During setup, if you put your Alexa into Wi-Fi pairing mode then the orange light will come on. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. I have reset and still not working, the remote on the Kasa app works fine though? Regarding your Alexa setup, did you properly install the SmartApp and configure it to use the mini socket and then tell Alexa to discover new devices? Disabled Kasa skill, "forgotten" all devices, re-enabled Kasa skill, re-linked account, and re-discovered all devices through Alexa app. This wikiHow teaches you how to reset your Alexa device. The Echo doesn't hear you. A cyan spotlight on a blue ring means that Alexa is listening. If you can't connect to the internet, Alexa can't do her job. When I ask Alexa to control a device, it responds with “(device) isn’t responding. To do this, tap the microphone icon on the bottom-left corner of the home screen, and then tap on the Push To Talk icon. Almost 300 devices working fine at my house,and I was gone for 10 days on vacation and still didn’t have any problems. not a Philips Hue switch), make sure that the switch is on. I have checked the network and it is on 2.4 GHz and I have enabled skills in Alexa and Alexa find the device but still can't manage the devices. The light ring glimmers briefly when Alexa has heard and is processing your request. Step 2. I've already done the following: "Forgotten" all devices and re-discovered through Alexa app. How to reset 2nd-generation Echo, Echo Dot. Not sure if this is the right place but hopefully someone can help. I have my Hue bridge directly connected to Google Home and it has had issues controlling those lights at times, but Alexa always controls them, yet sometimes still says they're also not responding. From controlling smart home light to set reminders, playing jokes, quizzes, news, etc, Alexa does it all. Tap on Wyze and then Disable Skill. The light … Once disabled, tap on Enable to Use for the Wyze skill. The light indicator is red when your device is muted. 1. Check the speaker volume on the computer. Check that your device isn't muted. Double check whether Kasa App can remotely control the device or not. Faulty LED/Microphone board . When your Alexa speaker is connecting to the Wi-Fi network, it will spin orange. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. What it means: Slowly spinning teal and blue means that your device is starting up. Not responding but lights up. Alexa doesn't respond or says she can't understand you. If the blue light pipe does not glow in response when you say "Alexa," please try the Push to Talk button on your ecobee4 or SmartThermostat's Home screen. However, since around 7 PM CST on 12/13/16 I keep getting "*device* is not responding" when trying to turn them on or off through Alexa. (assuming account linking was established properly) 3 Likes. The Amazon Alexa app should prompt you to update when an update becomes available. Show 2. How to Fix It When Alexa Is Not Connecting to the Internet . Wait for … If you spilled liquid on your Echo device then make sure you unplug it right away. Tap on Skills & Games. If that's okay, the problem could be in your hardware. Well, when I switch the bulbs back to the Hank driver, they get status the first time I turn them on or off, but then subsequent times they turn off/on, but Alexa gives the 'not responding' message. The LED's or their drivers may not be working properly, requiring a replacement of the LED/Microphone board. Tap on the three lines in the upper left-hand corner. Tap on Your Skills. Make sure the computer is connected to the Internet. Alexa is not responding to my command and remains in a thinking state. If not, check your internet access and remote control settings. Red. Comments: Say unmute. Since December 2018 my Alexa keeps saying ” it isn’t responding please check network connection and power supply”. Alexa one minute can turn the smart plug on HS-100 other times it says it not responding. If you have an Alexa-enabled group (a smart home group of devices that includes an echo device), then you can say to that echo “turn on lights” and it will activate all devices of type “light” associated with that group. Please check its network connection and power supply.” Things I tried to resolve the issue, but haven’t worked: I am trying to set up smart Govee led strip with Alexa, however keep getting a message saying the device is unresponsive. The ability to send one-way messages with … How to fix it has no response talking but lights up . I have disabled and reconnected several times with no success. Is this a good question? If a particular Skill isn’t doing what it’s told, it may just be a bad Apple. "Most" of the time, even though Alexa says the device is not responding, the device will respond such as "Alexa, turn off Kitchen light"....."The device is not responding"... light turns off..... after a delay. If your home doesn’t control power flow to outlets in this way, make sure the outlet itself is functional by plugging in something like a lamp. Anybody got and idea why it won't work? Lights Not Responding to Alexa App or Voice Commands; Lights Not Connecting To Google ; Lights Not Responding to Google Home App or Voice Commands; Lights Not Connecting To HomeKit; Lights Not Responding to HomeKit App or Voice Commands; Unable to Update Smart Light Firmware ; See more Lights Not Connecting To Alexa May 12, 2020 13:30; Updated; If you are having issues trying to … When you issue a command to Alexa, it might beep (due to Brief mode) and continue listening (due to Follow-up mode). Press and hold the Microphone off and Volume down buttons at the same time for about 20 seconds until the light ring turns orange. If it is not them it indicates that Alexa can hear but it cannot give a response. Mine's actually Gen 1; but, I had the same problem just last night. MORE: The Best Products That Work With Amazon Alexa A pulsing ring that alternates blue and cyan indicates that the device is in the process of responding to a request. 10 |2000 characters needed characters left characters exceeded Viewable by all users; Viewable by moderators; Viewable by moderators and the … I have 2 Alexa and hue light. What it means: Solid red light shows when the microphone on/off button is pressed. After, you’ll see the blue light pipe glow. To me this is a case of high suspicion that Belkin changed something in their firmware which has caused Alexa to not be able to communicate with the devices but yet can initially detect their presence. We use cookies to give you the best possible experience on our website. Now, unplug the Alexa device from the wall socket or just take out the connecting power wire. Un plug/restart. Press it again to enable your microphone. Then specify your chosen volume level. Follow these steps as needed to get Alexa up and running again. Make sure you have an active internet connection. It appeared when I purchased the Alexa dot 3 and Echo plus. Light ring not working. Bloomberg delivers business and markets news, data, analysis, and video to the world, featuring stories from Businessweek and Bloomberg News on everything pertaining to technology Check whether the LED is flashing Blue or not, if you find the blue light flashing then your device is working properly but not responding to the voices only. Answer this question I have this problem too Subscribed to new answers . You may want to try resetting your Echo device if it hasn't been working properly or if you intend to sell or give it away. 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